Azil Dumovec: Where Zagreb Bus Drivers Take Their Injured Owls
December 8, 2021 – When there's an animal emergency in Zagreb, Azil Dumovec are the first to respond. TCN visits the city animal shelter to find out what they do.
Zagreb bus driver Dario Buzjak was making his final run from Velika Gorica back to the city terminal when he noticed something unusual lying in the road. Saturday night had already turned to Sunday morning on this late November evening. Yet, despite the lateness of the hour, the cold and bad weather, Dario postponed clocking off to stop and take a closer look.
As he got nearer, Dario could tell the owl was injured. So, to make sure she wouldn't be run over by another driver, he carefully picked her up. After placing her in the footwell of his bus, he started back on his journey to the station.
But, what to do next? Just who does a Zagreb bus driver contact when he finds an injured owl in the road?
Luckily, Dario Buzjak knew exactly what to do. He called Azil Dumovec.
“Dario knew about us because he adopted one of our dogs a few years ago,” says Tatjana Zajec, manager of Azil Dumovec. Based on the eastern outskirts of Zagreb, it is Croatia's first and largest municipality-owned animal shelter. “After he made sure it was safe inside the bus, he called us immediately. We took the call here and sent out one of our animal welfare responders.”
If there's an emergency involving an animal in Zagreb, Azil Dumovec is the first point of call. In fact, if someone phones 112 (the general emergency line) about an animal, the operator will make an assessment and, if warranted, transfer the caller to Azil Dumovec.
“On average, we take around 60 calls per day,” says Tatjana, as she shows Total Croatia News around their operations in Dumovec. Cats wander freely around the shelter's offices. Outside, a long line of excited dogs - temporary visitors waiting to be adopted. “Around 10 of those calls will be about wildlife. The others will be about domesticated animals and could come from members of the public, neighbours, the police or social services.”
“They're not always calling about dogs and cats. We are asked to come to collect pigs, ducks, geese and chickens, even though you're not really supposed to be keeping such animals when you live within city limits. Also sheep. In fact, we had one sheep just last week. She was tied to a tree in a city park. The police called us. But, by the time we got there a guy had arrived from the local pub and claimed it as his sheep. He'd tied it up in the park while he went for a drink.”
When Azil Dumovec are contacted about an animal emergency, their phone operators must decide what to do. If the call is about a regular domesticated house pet, like a dog or a cat, the animal is brought to the centre in Dumovec, checked by their vets and given a temporary home until a new one is found. If the call is about a more exotic or wild animal, Azil Dumovec will despatch a responder to collect it and take it to the Wildlife Rehabilitation section of Zagreb Zoo. The other option is to transfer the animal to AWAP (Association for Wild Animals Protection), a charity rescue centre for confiscated and injured protected animals.
“We deal with bats, badgers, beavers, deer, snakes, you name it,” says Tatjana. “Occasionally we even see some venomous snakes like poskok (Horned viper - Vipera ammodytes). Usually, they live in the area of Medvednica. But, several times we've been called to remove them from Zagreb houses. They crawl into basements and sometimes cars to escape from bad weather.”
“A lot of the calls we get are because wild animals share parts of the city with people,” she says. “And, many of the people who live here just don't understand it. They don't know what to do. For instance, they might have a bird or a bat that makes a home for itself on their balcony. Or they might be startled by the sight of a family of foxes living on the embankment. We know one deer who likes to come to an area near Cibona Tower, very close to the city centre. He comes every year. I think it's maybe a student accommodation place. We always have so many calls about him.”
Sandrino, Tatjana's co-worker shakes his head. A veteran worker at the shelter, Sandrino used to work outside with the animals. Now, he answers the phone in the call centre.
“This is cleaner,” he tells TCN of his new position. “But, honestly, it's better to work outside with the dogs.”
Why?
“Different kinds of people call you,” he says. His emphasis is on the word 'different'. He's being polite.
“Well, it's a big town,” he adds, with a shrug and a smile. “One guy found an injured pigeon. We had to send it to AWAP. He asked “Can I come to visit him?”, like it is some kind of hospital with visiting times.” Sandrino laughs.
Another owl referral to Azil Dumovec. This one, collected on 3 December, was found near Koprivnica
Tatjana herself has also seen her role change significantly during her time here. Originally, she graduated as a veterinary doctor. But, since joining Azil Dumovec, she's become shelter manager and helped them shape Croatian law and embrace the social media revolution.
“Actually, we took some inspiration from the UK,” she recalls. “After graduation, I contacted the RSPCA and the Dog's Trust to learn how they did things. Thereafter we became a 'no kill' shelter. Our next step was to lead the call for our Animal Welfare Law in Croatia to be changed. We succeeded and after that, all Croatia's shelters became 'no kill', like us.”
Dario Buzjak visits the owl he found at Zagreb Zoo
In the hours following Dario Buzjak's owl discovery, it seemed like half of Zagreb knew about his story. Photos of the owl taking a ride on Dario's Zagreb bus hit Facebook and Instagram first. The next day, TV and newspaper reporters were dispatched to Zagreb Zoo where they interviewed Dario visiting his new friend.
“Today, our social media accounts are a very important part of our communications,” says Tajana. “We dedicate quite a lot of time to them – posting photos, getting the stories and following up. But, in the end, it's totally worth it. These social media channels are the reason we have the highest rehoming rates in Croatia. We rehome over 1000 animals every year.”
Cute photos on social media. Time-consuming but effective.
You can find out more about Azil Dumovec from their website here, their Facebook here or their Instagram here
All images courtesy Azil Dumovec
Vukovar Student Becomes Croatia's First Animal Rights Lawyer
October 2, 2020 - Ivana Kramer from Vukovar became Croatia's first animal rights lawyer after graduating from the Faculty Of Law in Osijek
Ivana Kramer from Vukovar has become Croatia's first animal rights lawyer. She did so after graduating from the Faculty Of Law in Osijek, having received her diploma on September 23. The Faculty Of Law in Osijek is the only one in Croatia that has an elective course in animal rights.
In a recent interview with Vecernji List's Suzana Lepan Štefančić, Ivana explained that her desire to become Croatia's first animal rights lawyer stemmed from always having been around animals. “I have three dogs,” she said, in explaining her choice of the elective course in animal rights, “and my mother Željka adopts and helps abandoned animals.”
Some of the animals that Ivana's mum Željka looks after in Vukovar. Photos from the Facebook of Željka Kramer.
Ivana commuted to the Faculty Of Law in Osijek for five years in order to complete the course, choosing to stay living at home in Vukovar rather than move to the Slavonian capital. She says she would ideally like to stay in Vukovar to begin working in this field of law.
Her elective course in animal rights was undertaken in the final year of her studies and was the step that propelled her to the status of Croatia's first animal rights lawyer. During this final year, she researched the Animal Protection Act, which was implemented in 2017, with an emphasis on the situation in the Osijek-Baranja and Vukovar-Srijem counties. Her research included dog shelters in Vukovar and Osijek, where she occasionally volunteers.
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Zagreb Veterinary Students to Learn About Marine Life on Murter
As Morski writes on the 28th of March, 2019, this weekend, the island of Murter will host the first of two sets of field work of Zagreb veterinary students within the "Blue Project - Contribution to the development of the DKU Program at VFZS" project, carried out by the Argonaut association in partnership with the Faculty of Veterinary Medicine of the University of Zagreb, as well as the Pula Marine Education Centre.
The implementation of the project started back in April 2018, and the purpose of the project is to give the Zagreb veterinary students a chance to engage in socially beneficial marine environment conservation projects. Through the projects within the classes, and in cooperation with various civil society organisations, students will learn to properly identify the needs of the community and through the courses they undertake, develop potential solutions - projects that will see them engaged in the local community, according to a report from SibenikIN.
Within this concrete project, the topics that are likely among the most interesting to the Zagreb veterinary students will be the methods and ways of monitoring populations and providing treatment to the Adriatic's protected marine animals, such as sea turtles and dolphins.
In addition to Murter, students will also visit Pula and the Marine Education Center at the Pula Aquarium in mid-April this year.
Students will develop their projects through selected mentoring programs which include but aren't limited to visiting habitats during the winter months and learning how to properly aid a sea turtle who has become too cold, learning about the friendly behaviour of sea turtles and dolphins, what to do when coming across a sick or injured dolphin or sea turtle, and what the procedure is should a dead dolphin or sea turtle be discovered.
At the workshop in Murter, the thematic workshop will focus on dolphins and students will be educated on the development of monitoring protocols, recording the occurrence of protected marine animals - dates, times, geographical positions, the number of animals, their ages, their conditions and the level of potential human impact (maritime traffic, tourism and fishing), as well as the basics of photographing these types of protected marine species.
The project aimed at the Zagreb veterinary students and their further education will go on for eighteen months, more specifically until October 2019, and is co-financed by the European Social Fund (ESF) in the amount of 854,018,21 kuna, with a total value of 1,004,727.31 kuna. The project leader is the Argonaut association from Murter, and the partners of the project are the Faculty of Veterinary Medicine of the University of Zagreb and the Pula Marine Centre. The project is being implemented in the area of Šibenik-Knin County, Zagrebačka, and Istria County.
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