December 8, 2021 – When there's an animal emergency in Zagreb, Azil Dumovec are the first to respond. TCN visits the city animal shelter to find out what they do.

Zagreb bus driver Dario Buzjak was making his final run from Velika Gorica back to the city terminal when he noticed something unusual lying in the road. Saturday night had already turned to Sunday morning on this late November evening. Yet, despite the lateness of the hour, the cold and bad weather, Dario postponed clocking off to stop and take a closer look.

As he got nearer, Dario could tell the owl was injured. So, to make sure she wouldn't be run over by another driver, he carefully picked her up. After placing her in the footwell of his bus, he started back on his journey to the station.

But, what to do next? Just who does a Zagreb bus driver contact when he finds an injured owl in the road?

Luckily, Dario Buzjak knew exactly what to do. He called Azil Dumovec.

“Dario knew about us because he adopted one of our dogs a few years ago,” says Tatjana Zajec, manager of Azil Dumovec. Based on the eastern outskirts of Zagreb, it is Croatia's first and largest municipality-owned animal shelter. “After he made sure it was safe inside the bus, he called us immediately. We took the call here and sent out one of our animal welfare responders.”

If there's an emergency involving an animal in Zagreb, Azil Dumovec is the first point of call. In fact, if someone phones 112 (the general emergency line) about an animal, the operator will make an assessment and, if warranted, transfer the caller to Azil Dumovec.

“On average, we take around 60 calls per day,” says Tatjana, as she shows Total Croatia News around their operations in Dumovec. Cats wander freely around the shelter's offices. Outside, a long line of excited dogs - temporary visitors waiting to be adopted. “Around 10 of those calls will be about wildlife. The others will be about domesticated animals and could come from members of the public, neighbours, the police or social services.”

“They're not always calling about dogs and cats. We are asked to come to collect pigs, ducks, geese and chickens, even though you're not really supposed to be keeping such animals when you live within city limits. Also sheep. In fact, we had one sheep just last week. She was tied to a tree in a city park. The police called us. But, by the time we got there a guy had arrived from the local pub and claimed it as his sheep. He'd tied it up in the park while he went for a drink.”

When Azil Dumovec are contacted about an animal emergency, their phone operators must decide what to do. If the call is about a regular domesticated house pet, like a dog or a cat, the animal is brought to the centre in Dumovec, checked by their vets and given a temporary home until a new one is found. If the call is about a more exotic or wild animal, Azil Dumovec will despatch a responder to collect it and take it to the Wildlife Rehabilitation section of Zagreb Zoo. The other option is to transfer the animal to AWAP (Association for Wild Animals Protection), a charity rescue centre for confiscated and injured protected animals.

“We deal with bats, badgers, beavers, deer, snakes, you name it,” says Tatjana. “Occasionally we even see some venomous snakes like poskok (Horned viper - Vipera ammodytes). Usually, they live in the area of Medvednica. But, several times we've been called to remove them from Zagreb houses. They crawl into basements and sometimes cars to escape from bad weather.”

“A lot of the calls we get are because wild animals share parts of the city with people,” she says. “And, many of the people who live here just don't understand it. They don't know what to do. For instance, they might have a bird or a bat that makes a home for itself on their balcony. Or they might be startled by the sight of a family of foxes living on the embankment. We know one deer who likes to come to an area near Cibona Tower, very close to the city centre. He comes every year. I think it's maybe a student accommodation place. We always have so many calls about him.”

Sandrino, Tatjana's co-worker shakes his head. A veteran worker at the shelter, Sandrino used to work outside with the animals. Now, he answers the phone in the call centre.

“This is cleaner,” he tells TCN of his new position. “But, honestly, it's better to work outside with the dogs.”

Why?

“Different kinds of people call you,” he says. His emphasis is on the word 'different'. He's being polite.

“Well, it's a big town,” he adds, with a shrug and a smile. “One guy found an injured pigeon. We had to send it to AWAP. He asked “Can I come to visit him?”, like it is some kind of hospital with visiting times.” Sandrino laughs.

Another owl referral to Azil Dumovec. This one, collected on 3 December, was found near Koprivnica

Tatjana herself has also seen her role change significantly during her time here. Originally, she graduated as a veterinary doctor. But, since joining Azil Dumovec, she's become shelter manager and helped them shape Croatian law and embrace the social media revolution.

“Actually, we took some inspiration from the UK,” she recalls. “After graduation, I contacted the RSPCA and the Dog's Trust to learn how they did things. Thereafter we became a 'no kill' shelter. Our next step was to lead the call for our Animal Welfare Law in Croatia to be changed. We succeeded and after that, all Croatia's shelters became 'no kill', like us.”

Dario Buzjak visits the owl he found at Zagreb Zoo

In the hours following Dario Buzjak's owl discovery, it seemed like half of Zagreb knew about his story. Photos of the owl taking a ride on Dario's Zagreb bus hit Facebook and Instagram first. The next day, TV and newspaper reporters were dispatched to Zagreb Zoo where they interviewed Dario visiting his new friend.

“Today, our social media accounts are a very important part of our communications,” says Tajana. “We dedicate quite a lot of time to them – posting photos, getting the stories and following up. But, in the end, it's totally worth it. These social media channels are the reason we have the highest rehoming rates in Croatia. We rehome over 1000 animals every year.”

Cute photos on social media. Time-consuming but effective.

You can find out more about Azil Dumovec from their website here, their Facebook here or their Instagram here

All images courtesy Azil Dumovec

October 2, 2020 - Ivana Kramer from Vukovar became Croatia's first animal rights lawyer after graduating from the Faculty Of Law in Osijek

Ivana Kramer from Vukovar has become Croatia's first animal rights lawyer. She did so after graduating from the Faculty Of Law in Osijek, having received her diploma on September 23. The Faculty Of Law in Osijek is the only one in Croatia that has an elective course in animal rights.

In a recent interview with Vecernji List's Suzana Lepan Štefančić, Ivana explained that her desire to become Croatia's first animal rights lawyer stemmed from always having been around animals. “I have three dogs,” she said, in explaining her choice of the elective course in animal rights, “and my mother Željka adopts and helps abandoned animals.”


Some of the animals that Ivana's mum Željka looks after in Vukovar. Photos from the Facebook of Željka Kramer.

Ivana commuted to the Faculty Of Law in Osijek for five years in order to complete the course, choosing to stay living at home in Vukovar rather than move to the Slavonian capital. She says she would ideally like to stay in Vukovar to begin working in this field of law.

Her elective course in animal rights was undertaken in the final year of her studies and was the step that propelled her to the status of Croatia's first animal rights lawyer. During this final year, she researched the Animal Protection Act, which was implemented in 2017, with an emphasis on the situation in the Osijek-Baranja and Vukovar-Srijem counties. Her research included dog shelters in Vukovar and Osijek, where she occasionally volunteers.

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June 3, 2020 - What is the situation with animal shelters in Croatia in the corona era, and who is looking after the animals? A new TCN series meets the volunteers behind the animal shelters and associations around Croatia. Today, TCN meets Sibenske Sape from Sibenik.

There are hundreds of incredible shelters and associations in Croatia working tirelessly, with little to no support, to ensure no animal is left behind. In a new TCN series, we meet the people behind the animals. 

Today, TCN meets Sibenske Sape from Sibenik.

First, tell us a bit about the history of your shelter/association.

The association Sibenske Sape (Šibenik Paws) was founded in 2018, although its members have been volunteering to help animals many years before that. We are devoted to helping lost and abandoned animals in Šibenik and the surrounding area. We don't have a shelter, so we function entirely by placing the animals in foster homes. We make sure the animals get proper veterinary care and we advertise them until they find a forever home.  

What is the success rate of getting animals to their new owners?

For some, it takes a short time, for some much longer, but all our animals find a forever home in the end. Usually, it takes a month or so in a foster home where the animal can forget about all the stress and trauma the street life has caused it. There, it learns to socialize, so it will be more easily adopted. Of course, some rare cases end up tragically, but that usually happens when the animal is found already severely injured and the vets cannot help it.

Do you connect animals with owners only in Croatia or abroad, too?

We use our Facebook page to connect people who have found an abandoned animal with the people offering to foster it until it is adopted. The foster homes are usually in Croatia, but some of our animals find their forever homes abroad, mostly in Slovenia and Germany. All the new owners pass a home check and our foreign colleagues are helping us organize that.

Do you receive any support from the city, county, or state? If so, how much/in what way?

We are not funded by the city and we depend entirely on donations and the free time of our volunteers. We do, however, get help from some cities in other forms. For example, Vodice is a city that pays for 70 free castrations/sterilizations for our animals at the local vet. We are hoping to make a similar deal with Šibenik soon as well.

What is the process of bringing animals to your shelter/association? Are there any obstacles/red tape in place for you as a shelter/association?

We are not allowed to rescue animals by simply picking them up from the street and taking them home. Every found animal has to be registered in the local shelter in Šibenik (As Eko). So the procedure is as follows: a person calls us that they found an animal, we then instruct them to call the municipal services and inform them of the animal. The municipal services then call the shelter to pick up the animal and if we have a foster home, we will intervene and take the animal into our care as soon as it's checked for the microchip and vaccinated. We do this, especially, if the animal is very young or fragile, to avoid it coming into contact with the other animals in the shelter. The shelter life is tough and the more fragile animals can get pushed aside while feeding. The main obstacle we face is that the municipal services of some towns are refusing to cooperate, which is something they ought to do by law. Also, they cannot be reached during weekends.

Is the lack of sterilisations the biggest problem in Croatia? Is it really that difficult to get cats and dogs sterilised in Croatia? 

It is not difficult at all to get them sterilized, however it seems to be difficult to get their owners to understand that they need to do it. The lack of sterilization is definitely a cause of the abandonment problem. Knowing how easily it could be solved makes it really painful for us to observe it. So we are trying hard to educate people to change their mentality slowly and to make them stop refusing to neuter/spay their animals.

How much does sterilisation usually cost? Do vets offer discounts for street cats or special circumstances? 

We collaborate with a few vet stations and their prices differ, but let's say a male cat can get castrated starting from 280 kn, a female cat from 400 kn, a male dog starting from 600 kn and a female one starting from around 800 kn, but the price increases with the size of the dog. We do get a certain discount for the animals we bring through the association.

How do we make this process easier for locals to get more of them involved in sterilising street cats?

In some of the vet stations, we have a special price for the cats and dogs we bring in for sterilization, so if somebody has a lower income and they want to sterilize their pet, we can help them get this discount. Also, if we manage to get some financial help from the city of Šibenik, we would love to organize a free neutering project for everyone who wishes to participate with their pets.

How many cats/dogs would you say your shelter/association gets sterilised per year?

Last year we got around 1500 animals sterilized, out of which around 1000 we sterilized in collaboration with an NGO from abroad and around 500 ourselves.

Poisoning street cats is another issue in the area. Is this considered a crime in Croatia? Where should someone report this should they witness it? Are there fines/punishments in place?

It is definitely a crime. Unfortunately, it's a crime that seldom gets punished. It should be reported to the police. The one reporting the crime has to be persistent when calling because often the police itself doesn't take this very seriously. We have never heard of someone actually getting a fine or punishment for this crime. 

What about the treatment of dogs?

Many dogs in Croatia are being used as hunting dogs. Some of them are treated very badly - they are locked in small boxes all day or chained up in the sun with water bowls already growing algae on the bottom. Keeping dogs chained up all day is also punishable by law, but the perpetrators often get away with it, saying to the veterinary inspection that they do, in fact, walk the dogs, just early in the morning when nobody can witness it. We urge everyone to report the owners who mistreat their dogs. It can be done anonymously - only the inspection and the police will know their personal information and they will not share it with the owner, or anyone else.

What are the best ways for the local community to get involved in helping your shelter/association? 

We are in desperate need of foster homes, so anyone who can temporarily take care of an animal will be of great help to us. Also, any donation will be greatly appreciated. 

Donations can be made via bank transfer or via Paypal. 

Name: Šibenske šape

Bank name: Hrvatska poštanska banka (HPB)

iban: HR9323900011199011802

BIC (swift code): HPBZHR2X

Paypal: This email address is being protected from spambots. You need JavaScript enabled to view it.

Can you explain the process of fostering animals with your shelter/association?

The ''foster parents'' can choose which cat or dog they want to foster and we will provide them with the food and everything else they need for taking care of the animal. We need to agree in advance how long the animal can stay in their foster home, ideally until adoption. A simple contract will be signed, explaining each side's obligations. Fostering is an ideal way of helping animals for people who love them but cannot make a long term commitment at the given moment.

How can the local community get involved in helping your shelter/association? What about people from abroad get involved, apart from sending donations?

There are many ways a local community can get involved. We need all kinds of help - photographers can get involved by taking professional photos of our protégés, we often need transport of our cats or dogs to their new homes or simply to the vet, and as previously said we need people who are willing to foster the animals. 

People from abroad can, of course, donate, but also they can help us by sharing our posts online so we could reach a wider audience.

Is there a way for Croatia to utilise their place in tourism to help animals in Croatia? Whether it is connecting tourists with animals for adoption or organizing volunteer events at shelters?

We believe tourism can be of great help. Many people find out about us while travelling through Croatia and later they adopt an animal or find another way to help us. Tourists are often sensitive about seeing street animals, so they help us raise awareness with the local community. 

You can learn more about Sibenske Sape HERE.

Do you have an animal shelter or association in Croatia and want to share your story? Get in touch at This email address is being protected from spambots. You need JavaScript enabled to view it..

To read more about lifestyle in Croatia, follow TCN's dedicated page.

May 17, 2020 - What is the situation with animal shelters in Croatia in the corona era, and who is looking after the animals? A new TCN series meets the volunteers behind the animal shelters and associations around Croatia. Today, TCN meets Deseti Zivot in Split. 

If you've visited Croatia, you've most likely crossed paths with a street cat or four, and perhaps even stopped to pet them or bring them food. However, if you live in Croatia, you've likely grown so immune to swarms of street cats in your neighborhood, that you fail to realize the underlying and rapidly increasing issue. 

There are hundreds of incredible shelters and associations in Croatia working tirelessly to ensure no animal is left behind. In a new TCN series, we meet the people behind the animals. 

Today, TCN meets Deseti Zivot in Split. 

Tell us a bit about the history of Deseti Zivot.

Deseti Zivot (Tenth Life) is a non-profit NGO founded by five cat lovers in Split on September 29, 2013. The Association’s primary goal focuses on the welfare and protection of cats.

The Association provides care, sterilization/castration, medical intervention, oversees the general welfare of community (street) cats, prevents abuse and inhumane treatment, raises general awareness, ensures compliance with the Animal Protection Act, Decisions on the Treatment and Possession of Animals and Other Related Acts of the State and Local Government Units.

The activities of the Association include:

- Sterilizing/castrating street cats primarily in the area of ​​Split, to reduce and control their number;

- Encouraging citizens to take action on the "trap-neuter-return" (TNR) of feral cats;

- Providing support and care, in accordance with regulations, for socialized homeless cats as well as those cats who are abandoned and abused; 

- Providing medical treatment to sick cats in cooperation with veterinary stations and ambulances;

- Educating citizens through lectures, charitable events, exhibits, etc. in order to promote understanding and a better coexistence between humans and cats ;

- Detecting problem behavior and abuse and taking all available legal measures to prevent these from continuing and/or reoccurring;

- Taking all possible measures against the abduction and killing of cats in accordance with the law;

- Building no-kill shelters (still mission impossible);

Publication of cat-related literature;

- Developing relationships and expanding connections with like-minded companies and associations who share our goals, both in Croatia and abroad;

- Cooperating and working with associations, foundations, institutions and organizations dealing with the protection of cats as well as with other animal rights groups having the same or similar interests  and with whom the Association may work to accomplish its objectives and goals;

- Other activities that could contribute to the achievement of the Association's goals.

How many animals do currently house? What is the largest number of animals you’ve taken in? 

At 4 locations, well, actually in 4 flats, we have approximately 100 cats. Half of them are chronically ill and won't ever be adopted. They have been with us for years.

What is the success rate of getting animals to their new owners? 

In Croatia, it is tough and very rare to find good homes and responsible/trustworthy humans, so we cooperate with and German and Austrian associations.

Do you receive any support from the city, county, or state? If so, how much/in what way?

No, never.

What is the process of bringing animals to your shelter? Are there any obstacles/red tape in place for you as a shelter/association? For example, if you're located in Kastela, are you allowed to rescue animals in Split? 

The laws in Croatia are very ambiguous and vague, and there are many loopholes in the law. In principle, no one except authorized concessionaires, including us as a registered association, may take street animals, i.e., street cats, into our care.

But we do it and no one calls us out because we are making it financially easier for the city for the costs they should cover.

Also, the city, in cooperation with concessionaires and dispensaries, does not have adequate accommodation or capacity to treat cats. If we didn’t do what we do, more than 90% of them would be put to sleep because it’s the easiest and cheapest solution and no one cares

There is an increasing amount of kittens and puppies left to die in bins or boxes on the side of the road, especially in the springtime. Is the lack of sterilization one of the biggest problems in Croatia? Is it really that difficult to get cats and dogs sterilized in Croatia? 

Sterilization is the best and the only correct solution, but most people think that it is not natural. Also, many people here don't care and believe that animals are lesser beings than humans

How much does sterilization usually cost? Do vets offer discounts for street cats or special circumstances? 

The usual price for females 60 euros, for males 45 euros. Yes, our vet gives us special rates for street cats (35 euros females, 25 euros males).

How do we make this process easier for locals to get more of them involved in sterilizing street cats? 

Education!

How many cats/dogs would you say your shelter/association gets sterilized per year? 

I am not sure, maybe 300 or more. 

So far in 2020 around 200

Poisoning street cats is another issue in Croatia. Is this considered a crime in Croatia? Where should someone report this should they witness it? Are there fines/punishments in place?

It is crime, and according to the law, it is punishable, but the law is not enforced. You should report it to the police, but sadly, the police often do not care, and sometimes even make fun of it.

What are the best ways for the local community to get involved in helping your shelter/association?

Any kind of volunteering is more than welcome, but we mostly need foster homes and financial support.

How can people from abroad get involved, apart from sending donations?

Maybe sharing our Facebook page and posts and informing others about the situation.

Is there a way for Croatia to utilize its place in tourism to help animals in Croatia? Whether its connecting tourists with animals for adoption or organizing volunteer events at shelters?

Personally, I am skeptical about this, because the government has failed to care or take an interest in it. Most cities don't even have a shelter!

What is the most rewarding part of your job? What is the most challenging?

Every saved life is an important award of its own. The most challenging part would definitely be trying to build up proper communication with our society because they are in the wrong mindset. The financial burden is also a big issue because there aren't many donations coming in.

As we are not supported by the city or other governmental institutions, we are reliant on your donations. If you wish to support our work, you can make a financial donation to the bank account or PayPal account below. You can also support us by donating food and supplies, which we also critically need; please send us a message to coordinate the pick-up or delivery of such.

UDRUGA DESETI ŽIVOT

 IBAN : HR7423600001102396278

 BIC/SWIFT: ZABAHR2X

primatelj: Udruga Deseti život

opis plaćanja: donacija

poziv na broj odobrenja: datum plaćanja DDMMGGGG

PayPal: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you're interested in fostering an animal or want more information on how you can help get street cats in your neighborhood sterilized, you can follow Deseti Zivot on Facebook HERE

Do you have an animal shelter or association in Croatia and want to share your story? Get in touch at This email address is being protected from spambots. You need JavaScript enabled to view it..

To read more about lifestyle in Croatia, follow TCN's dedicated page.