ZAGREB, 16 March, 2021 - In her report on 2020, Public Ombudswoman Lora Vidović warns that her recommendations are less and less complied with, which, she believes, can also be attributed to the fact that the parliament has still not discussed her reports for 2018 and 2019, a fact that has a number of long-term repercussions.

"An analysis of the government's opinion on the report for 2019 shows that the competent bodies acted or act in only 20% of the recommendations, which is less also in relation to the report for 2015 (29%), which the parliament did not adopt," says Vidović, whose eight-year term expired on 1 March. She did not apply for re-election.

"Especially worrying is the government's failure to respond to as many as 60% of the recommendations," says Vidović, who in her report for 2020 gave as many as 142 recommendations for stronger human rights protection in almost all areas of life, addressing them mostly to the competent ministries.

She also says that the Office for Human and Ethnic Minority Rights, as the body in charge of reporting on the implementation of the public ombudsman's reports, has not done so since her report for 2013.

"The absence of parliamentary debate evidently has a number of long-term repercussions that do not contribute to better human rights protection," says Vidović, noting that the Ministry of the Interior is still denying her office direct access to data on the treatment of irregular migrants in its computer system.

Most complaints refer to health system

The Office of the Public Ombudswoman, which in 2020 had 53 employees, acted in close to 5,000 cases, of which slightly over 2,900 were new ones, an increase of 16% from 2019.

This was mostly due to the coronavirus pandemic and earthquakes which have strongly affected human rights in Croatia, Vidović says, noting that just as in 2019, most of the complaints last year referred to the health system (328). For the first time, among the five most frequent types of complaints, with an increase of 49%, were public utilities.

Around 10% of all the new cases referred to the coronavirus epidemic and the number of such complaints would have probably been much higher had the office of the public ombudswoman not been damaged in the 22 March 2020 earthquake, which prevented it from receiving complaints regularly in the first months of the epidemic.  

The epidemic has strongly affected both patients and health workers, who have taken the brunt of the health crisis, Vidović says.

As regards patients, according to data from the Croatian Health Insurance Fund (HZZO), in the first ten months of 2020 the number of visits to family doctors dropped by 21.5% compared to 2019, the number of visits by pre-school children dropped by 22.6%, and of those by women by 20.7%. At the same time, the number of services for which physical contact is not necessary rose by one-third.

Members of the public complained to the ombudswoman about having to wait in lines outside health clinics, having to speak about their health problems and family circumstances without any privacy and about being examined through the window of their family doctor's office.

Waiting lists for specialist examinations have not grown smaller and for certain types of examinations they have grown longer. The epidemic and the mobilisation of the health system in March and April, when only medical emergencies and COVID-19 cases were dealt with, caused a new disruption because a large number of examinations, diagnostic procedures and surgeries were cancelled or postponed until further notice, says Vidović.

According to HZZO data, the number of appointments for first-time specialist examinations dropped significantly in 2020 (from 129,356 in 2019 to 55,007), as did the number of follow-up appointments (280,599 as against 515,590 in 2019). The Health Ministry established a call centre to redirect patients to other hospitals in Zagreb but aside from that measure, the plans are not known as to how to provide citizens, within a reasonable time, with all medical services, says Vidović.

She also notes that Croatia has a shortage of family medicine teams (-121), pediatric health care teams (-52, mostly in Zagreb), dental medicine teams (-205) and gynecology teams (-58).

More than 270 decisions by national COVID-19 response team

Vidović also comments on decisions made by the national COVID-19 response team, saying that "its initial, as well as most of its subsequent decisions restricted basic rights and freedoms guaranteed by the Constitution and international documents, from freedom of movement and assembly to the right to privacy." She describes as particularly worrying the ban on or restriction of private gatherings.

She notes that the granting of permits to leave one's place of residence was uneven, and in some cases "some members of a household obtained them while other members of the same household were denied those permits without any explanation."

The permits also obstructed access to public services for residents of rural areas and islands, while the cancellation of public transport made health and social services in remote areas less available, notably for elderly people.

Citizens' having problem getting around the new circumstances was also due to the large number of decisions made by the national team, 271 by 13 January 2021.

Lack of timely and verified information

In her report for 2020, Vidović also comments on the Zagreb earthquake, noting that media and social networks showed that citizens did not receive timely and verified information on the competent institutions and available help, with the situation having been additionally complicated by epidemiological restrictions and restriction of movement. Public disputes about the way of financing post-earthquake reconstruction between the City of Zagreb and the competent ministry and objections that independent experts were not sufficiently consulted in the decision-making process have deepened mistrust of state institutions, she says.

She notes that "many citizens still do not know what to do and how to exercise their rights, and their mistrust of state institutions and the system is great."

By 18 January 2021, 202 applications were submitted regarding the exercise of legal rights related to reconstruction, she says, repeating that it is necessary to form mobile teams consisting of staff from the Construction Ministry and/or the City of Zagreb to advise citizens on the ground, free of charge, about their rights and help them write their applications.

The direct damage from the quake has been estimated at more than HRK 86 billion, and it is evident that reconstruction process will be long, complex and financially demanding, Vidović says in her report for 2020.

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ZAGREB, November 9, 2020 - The Istrian municipality of Bale has been given the Miko Tripalo Award for promoting local democracy through participatory development and local governance while Bjelovar, a town east of Zagreb, has been awarded for promoting local democracy through budget transparency.

The Miko Tripalo Centre for Democracy and Law, established in tribute to the prominent Croatian politician, reformer and dissident, said the award went to the two local government units which "are bright examples of local democracy in Croatia, creating room for the necessary change of the public governance paradigm at the local and regional levels and promoting the values of a democratic and open society."

Since 2019, residents of Bjelovar have had access to information on payments from the town budget, including payments to legal and natural persons as well as daily allowances for town employees.

With participatory development, Bale municipality has turned to the strategic planning of development based on environmental protection and the preservation of natural resources and the cultural and historical heritage.

The award-giving ceremony, held in Bale, was addressed by the president of the Miko Tripalo Centre for Democracy and Law, former president Ivo Josipovic, and the chair of its Steering Board, historian Tvrtko Jakovina, as well as Bale municipality head Edi Pastrovicchio and Bjelovar deputy mayor Igor Brajdic.

ZAGREB, Sept 6, 2020 - President Zoran Milanovic on Saturday commented on a protest in Zagreb against COVID restrictions, saying that protest is a democracy but that the fact that the protesters stood outside nursing homes was idiocy and disastrous.

He was responding to questions from the press on Rab island if the rally in Zagreb was a festival of democracy, as the participants claimed, and if he considered any restrictions contentious.

"From day one we have been saying that the elderly and the sick are the ones we must care for, not teenagers, my generation. To go outside retirement homes and say that corona is a child's play, which I saw they did, is a disaster... If they are protesting against masks, that's okay."

Speaking of restrictions, he said, "One should be more disciplined than usual, that's the only measure."

Asked what he would tell people who claimed that coronavirus did not exist, Milanovic said ironically that they were "very fine people."

Asked what would happen if the virus entered kindergartens and schools, he said children and youth were the least at risk. "It's time they finally go to school because this has been going on too long."

Milanovic and Slovenian President Borut Pahor were on Rab for the 77th commemoration of the liberation of inmates from the Kampor fascist concentration camp.

"The banality of evil," he said of the WWII camp. "This wasn't a typical extermination camp. This was a camp where you bring Slovenians and Croats because they crossed you for some reason, not just because they are Slovenians and Croats, and leave them to die in a year, you don't feed them. That's the banality of evil. Somebody watched that, those guards, for a year."

Asked if he and Pahor discussed bilateral topics, Milanovic said, "We talk all the time... about the situation in the region, everything that goes on around us. About the right-wing in Europe. I don't mean traditional Christian values but... I don't like the words 'anti-European policy' because that means nothing, but there is a number of leaders and politicians in Europe who see the enemy in everything."

Asked if he and Pahor talked about the reopening of borders given that Slovenia put Croatia on the red list of COVID countries, Milanovic said there was a reason why Slovenia did that.

"The number of daily cases of infections increased because almost a million foreigners arrived in Croatia in July and August so that we could make money. That's not surprising. That's the price we consciously paid both as a state and as a society, and we should finally accept that... Let's not be surprised that almost a million foreigners passed through Croatia, leaving their money here, socializing, forming crowds, and that some got infected. But that's the price of the risk we were all willing to take. Slovenia's reaction was expected, that will change."

Asked if he would ask Pahor that Slovenia apply the regional COVID model towards Croatia, like Germany, Milanovic said, "He doesn't decide on that, just as I don't in Croatia."

He said they often spoke on the phone. "The topics are political, concerning the region, the Balkans, the eastern Balkans."

Asked if he heard the appeals from the ruling HDZ, the minister of defense, the parliament speaker, and the prime minister that he should be more rational with military resources, Milanovic said he did not. "Since I'm the commander in chief, I'll decide what's more rational, if they really said that. We are being very rational."

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