As Poslovni Dnevnik writes on the 29th of January, 2020, the Vodnjan-based IT giant Infobip has recently developed a new product that will be offered to their customers, with the announcement of additional employment of thousands of new employees, which is of course excellent news for the Croatian economy.

Infobip's new ''baby'' is a "chatbot platform" developed by many teams and departments within Infobip for six months. Speaking more specifically, it is a new computer programme that will soon be offered to clients who will be able to create their own "chatbot" on the Infobip platform, according to a report from local Istrian portal Glas Istre.

''The chatbot can be very simple and work on the principle of predefined questions and answers, but it can also be a complex computer programme which, by using artificial intelligence, that is, using machine learning and neural networks, can function as a digital assistant and can independently learn, develop and respond to much more complex queries,'' explained Kreso Zmak of the incredibly successful Infobip.

''The chatbot is a computer programme that simulates human conversation whereby end-user inquiries are processed and answered in a completely automated way. The chatbot can be very simple and work on the principle of predefined questions and answers, but it can also be a complex computer programme which, with the use of artificial intelligence, that is, using machine learning and neural networks, can function as a digital assistant and can independently learn, develop and respond to much more complex queries.

We created the chatbot platform as an innovative online solution because we realised that there was a need on the market as end users increasingly wanted to interact with businesses using conversational channels, such as chat applications like WhatsApp and Viber. Today, end users want quick feedback and assistance when using online services, and such a programme can enable them,'' explained Kreso Zmak, a product development director at Infobip.

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When it comes to Croatian companies, there tends to be an enormous amounts of excellent ideas and promising businesses but the state tends to put up too much red tape for them to succeed. Croatia doesn't provide a business friendly atmosphere, nor does it handle investments well, and as for entrepreneurs, they often feel that their only hope is to leave. Infobip from Vodnjan, however, isn't one of them.

We've written extensively about Infobip and how this company has beaten the odds and managed to grow to proportions I imagine not even its founder, Silvio Kutic, could have imagined. This Croatian company has only gone from strength to strength and it seems that that trend isn't about to alter anytime soon.

As Novac writes on the 22nd of January, 2020, the Vodnjan-based IT giant, Infobip, is planning to hire about a thousand new employees, expanding further globally after reaching the impressive figure of 3,000 employees, and ending last year with 2,100 employees.

In addition, by the end of this year, the company expects the completion of the city campuses in Sveta Klara in Zagreb, which should accommodate as many as 650 Infobip employees.

According to a report from Lider.hr, Infobip also announced its plans for placement on the world famous New York Stock Exchange, further development of technological solutions and products in the direction of ''conversational messages'' and ''conversational commerce'', and they just launched their own ''chatbot'' platform, which took six months to develop in total.

Infobip's production will soon be offered to customers who will be able to create ''chatbots'' on our platforms. We aim to get feedback so they can leverage the products, which is in line with our customer-centric strategy. In 2020 we will continue to focus on artificial intelligence and its implementation in our decisions,'' said Tomislav Smiljanić, senior product manager at Infobip.

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