A monumental Serbian Orthodox church in medieval style built between 1931 and 1940 – this is how the St. Mark’s church in Zagreb’s the Upper Town, the oldest church in Zagreb and one of the symbols of the Croatian capital, is described by Google Maps, a digital network of maps used by virtually all Internet users, including many of the tourists who visit Zagreb, reports Večernji List on January 10, 2019.

Not surprisingly, many of those who decide to look for St. Mark's church have been angered by this somewhat inaccurate sentence. Some of them have left their comments, accusing Google of provocation and ignorance. Some have reported the problem, others wrote to the company’s headquarters, and some even concluded that this is someone’s joke.

However, despite numerous critical comments, Google has not yet corrected the misinformation. Comments show that it is at least several months old, and the number of angry users is getting larger. Almost not a day passes without someone writing a comment. “You can clearly see the Croatian coat of arms on the roof of the church which has great significance for the Croatian people. It is strange that Google did not check this claim, and they say they check and remove fake reviews,” says one of the comments.

Google knows about the problem and is working on it, says Grayling, a PR agency which provides services to Google in Croatia. Its employees have also reported inaccurate information.

“Different types of data found on Google Maps come from different sources. Our basic map data, such as site names, boundaries and road networks, are a combination of information obtained from third parties, public sources and users themselves. All in all, this allows for very comprehensive and updated maps, but we realise that occasional irregularities may occur. While we regularly update the map, the time it takes to update can vary,” says Google, adding that users can also edit the content. But this is not the case with the sentence related to the St. Mark’s church.

Many have attempted to correct the inaccurate information, but when they clicked on the suggestion option, they could change the location, category, object name, contact and Web address associated with St. Mark's church, but not the description of the building.

“This is an option that must have been set up by someone who has placed this information on Google Maps. But Google knows who wrote it since they trace IP addresses from which the information is written,” said IT expert Nikola Protrka.

The description is accompanied by the correct Zagreb Archdiocese website, which said that they had contacted customer support in London and started solving the problem. The Zagreb Tourist Board agrees that the inaccurate information should be corrected as soon as possible, especially since St. Mark's church is one of the most popular attractions that tourists always visit during the Upper Town tours. They are fascinated that the church has been standing there since the 13th century. It received its well-known roof in the 19th century.

More news on Zagreb can be found in our special section.

Translated from Večernji List (reported by Petra Balija).

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