A survey on tipping customs in Croatia.
The MojPosao website has analysed the tipping customs in Croatia in a survey which showed that giving tips is supported by 77 percent of respondents, while opponents believe that the prices of services in Croatia are too high for the citizens’ standard even without tips, reports Moj Posao on October 16, 2018.
Most respondents (61 percent) support tipping, but only for certain services, while 16 percent of respondents support tipping for all services, according to the results of a survey of more than 3,800 respondents. About 13 percent of the respondents do not leave tips at all.
Tips are usually given to waiters in restaurants and cafes, hairdressers, car mechanics and taxi drivers, while the decision on tipping mostly depends on whether the service provider was courteous, on the attention level paid to the customer, and on the level of service. The tip usually amounts to 5 to 10 percent of the bill.
“I leave a tip if the service provider went beyond what I as a customer would expect,” one respondent said, while another argued that he was leaving tips to service providers whose salary was below average.
About 16 percent of respondents leave tips for all services and say that this includes florists, bakers and salesmen who are helpful and kind. “It is always nice to make a day for someone who deserves it,” one respondent said.
Others, however, are sorry that not everybody can get a tip, for example, kindergarten staff who “take care of the parents' greatest treasure and bear a great responsibility on their shoulders.”
There is ten percent of people who do not support tipping but still leave tips to reward the courtesy of employees. “The stimulus should be a matter for their employers, but that has been switched to the customers,” one respondent said. “It is a personal problem for me to feel that I must leave a tip even when I am not happy with the service. Both employees and employers in the service sector should change their attitude towards users in order to justify tipping,” said a respondent.
There is 13 percent of respondents who never leave a tip, believing that employees are paid enough for their work and adding that they do not receive tips at their jobs. They also do not support a practice which is not equally applied in all sectors.
“I think the prices of services are pretty high for our living standard, so there is no way I would ever tip anyone,” said one respondent. The other added, “They should somehow regulate how much the tip should be or they should discontinue it. I never know if I left enough and that makes me nervous.”
