January the 7th, 2022 - The popular Croatian e-Citizens platform (e-Gradjani) has allowed people needing to visit various offices with various pieces of paper in order to get their hands on other pieces of paper to go through the process from home. As of today, 100 different services are available.
As Poslovni Dnevnik writes, the Croatian e-Citizens platform is a project of the Croatian Government that provides information and electronic services to both individuals and enterprises in one place and enables much more quick and easy communication with public administration. As such, people and businesses alike can access public electronic services provided by public sector bodies on their own behalf, on behalf of their children or persons for whom they're guardians, as well as on behalf of their business entity.
The main goal of these public electronic services is to save people's time, provide communication from anywhere and quickly and efficiently resolve requests addressed to public sector bodies, without the need for people to visit any of these institutions in person, replacing it all with efficient and time saving digital technologies.
The redesign of the Croatian e-Citizens platform, which took place in 2021, focused on people's needs and the way in which individuals use their digital identities. A new element has been introduced - a navigation bar, which enables the functionality of a single login and logout, accessibility assistance (for those with dyslexia), and the retrieving of user data via an OIB, regardless of whether a natural person or a business user is in question. The redesigned Croatian e-Citizens platform and system has also provided new functionality through which a parent can access a service for their child and an authorised person can do the same for a company.
Today, the services offered on the Croatian e-Citizens platform are used by more than 1.57 million people across Croatia, whose number has increased by almost 25 percent in the past year alone. This was likely aided by the coronavirus pandemic and the restrictions which came with it.
Out of a total of 100 services available on the e-Citizens platform today, the most frequently used services are the ones for accessing a EU digital COVID certificate, e-Registry books, e-services of the Ministry of the Interior (MUP), e-Tax and the e-Health Portal. The services have been used almost 81 million times, and in 2021 alone more than 33.5 million times.
The newest, 100th service, provided by the State Geodetic Administration, enables the submission of a geodetic study of infrastructure to the competent cadastral office for review and confirmation electronically, and the ability to search, receive and distribute information on current or planned construction works and the export of that information to infrastructure owners/managers.
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