Another Delay From Zagreb-Split Train: "Sorry, We'll Refund 50%"

August the 1st, 2022 - Croatia isn't known for its high speed, uber efficient train network. In fact, it's quite the opposite, and it doesn't really seem as if anyone quite knows what to do about it. A Zagreb-Split train was recently delayed, one of many of late, by 134 minutes in total.

We've recently had stories about a train driver simply deciding not to turn up to work, leaving passengers waiting around for far longer than they should have, and one about an employee falling asleep on the job, causing issues for yet another train. Will it ever get better, you might ask?

As Morski writes, the Zagreb-Split train carrying passengers was due to arrive in the Dalmatian port city on Friday at 15:20, but instead, it arrived 134 minutes late. Croatian Railways (HZ), who have been having to do an awful lot of explaining lately, says that the problems started when the train's air conditioner malfunctioned at 16:10 at the train station in Karlovac.

''Given that the bus operator couldn't provide the three buses needed to transport the passengers sitting on train 523 within 60 minutes, a second unit was sent from Zagreb Central Station, which left Karlovac station 92 minutes late, and then arrived at the Split train station with a 134 minute delay,'' they stated from Croatian Railways.

The train which has ended up being faced with issues and delays is otherwise a recently introduced line that runs from Osijek to Split, and it is, it seems, very regularly late.

Croatian Railways will refund all passengers 50% of their purchased ticket price.

Croatian Railways apologised to the passengers on the Zagreb-Split train and told them that they are free to exercise their right to compensation for the delay.

In case the train is delayed from 60 to 119 minutes, compensation is paid in the amount of 25% of the original ticket price. And if, as is the situation in this case, the delay is longer than 120 minutes, compensation is paid in the amount of 50% of the ticket price, as reported by Index.

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