Dubrovnik's Hotel Belvedere was once the symbol of luxury of the Pearl of the Adriatic, boasting incredible views over the sparkling Adriatic sea, the emerald island of Lokrum and the UNESCO protected Old City. Sadly, Dubrovnik's former top hotel, once one of the most luxurious on the Adriatic coast, fell victim to JNA shelling during the Homeland War, an attack from which it never recovered. 

Today, the Hotel Belvedere stands cold and dead on the very outskirts of the eastern part of the city, emerging from a rock formation facing out towards the open sea. Clinging to the rocks as a stark reminder of what occurred so recently, the hotel has become the home of a collection of stray and feral cats, a few birds, and the deafening sound of almost total silence. As the city around it continues to move forward, Belvedere is stuck in a time warp, offering a glimpse of the harsh reality of the war in Dubrovnik, while the rest of the city's scars are less visible.

Belvedere's time, however, is now finally up.

As Poslovni Dnevnik writes on the 21st of January, 2019, Dubrovnik's city council will need to adopt some modified planning solutions on Wednesday during this year's first session, as has been planned for the upcoming construction of the new hotel "Belvedere" in the place of the present, abandoned one.

To briefly recall, the up and coming luxury new "Belvedere" hotel is owned by the wealthy Russian citizen Viktor Vekselberg, who instead of a huge hotel complex, decided to build a smaller facility, while making sure it is the most luxurious hotel in the whole of the Republic of Croatia, just as Dubrovnik deserves.

The new "Belvedere" should boast as many as 600 beds and 500 parking spaces, as well as a congress hall and concert hall. Everything Dubrovnik's brand new Belvedere will boast is enough for it to be classed as a 7-star complex, Slobodna Dalmacija writes.

If Dubrovnik's city council undertakes what is needed on Wednesday, we will see the brand new spatial documents for brand new "Belvedere", and next year will come all of the necessary permits, after which, the demolition of the existing hotel and the building of the new one in its place will begin.

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Something not only new, but incredibly flashy is on the cards for the Kvarner area...

As Poslovni Dnevnik writes on the 10th of January, 2019, the town of Ika, located close to the popular Opatija, is the site of the upcoming and reportedly the most luxurious Croatian boutique five-star hotel to date, set to be opened in April by the company owned by well known Croatian entrepreneur Pavo Zubak. The total value of the project, according to its investors, stands at a massive 80 million kuna.

Kvarner's up and coming Ikador Luxury Boutique Hotel & Spa is being designed by the highly respected Artelior architecture stutio with offices in both Zagreb and London, and the very hotel itself will be housed within a 5,000-square-foot natural park. The underground tunnel below the Lungo Mare promenade will be connected to a private beach that even allows mooring for boats.

As a boutique hotel, Ikador will boast eight luxury rooms and six exclusive suites, all of which can accommodate 42 people. The minimum size of a room is fifty square metres with a terrace, while the suites provide eighty square metres, also with a terrace. The hotel will also boast the most luxurious presidential suite of up to 280 square metres, alongside 145 square metres of accompanying terrace.

Even before its actual opening, Ikador has already managed to become a member of the leading hotel association of luxury hotels, The Leading Hotels of the World, on which the hotel has certainly deserved its placement owing to the first exclusive Riva lounge in Croatia, which will be part of the hotel, has featured Kvarner's new gem. The Riva lounge is not only the first of its sort in Croatia, but is the fourth in the entire world, following those in Monte Carlo, Venice, and Mykonos, putting Opatija in a prestigious group of some of the most prestigious and most exclusive international destinations.

The aim of the investor is to create a year-round tourist destination, and in line with that desire, Ikador will offer a wide range of spa, wellness and fitness facilities which will occupy the entire third floor of the hotel, providing an impressive view of the stunning Opatija Riviera. In addition, a top a la carte restaurant with a capacity for as many as fifty guests, a cigar bar, a heated outdoor pool with sea water and an underground garage with electric car chargers will be available for guests of what will more than likely be the Kvarner area's ''place to be''.

Forty staff members will be in charge of the excellent service, most of whom will be employed permanently, as the hotel plans to remain open throughout the year.

Make sure to follow our dedicated lifestyle page for much more.

One Croatian company has developed a type of artificial intelligence purely for hotels, and as of next summer, various hotels belonging to the Jadranka Group will have the brand new system made available for their guests from around the world.

''Alexa, what can I do today?'' a guest of the Lošinj Bellevue Hotel will soon be able to ask.

''You can go and visit Susak and Ilovik, or visit the wellness pool. In the evening, I'd suggest going to the Matsunoki Japanese restaurant,'' Alexa, Amazon's virtual assistant, will respond.

As Novac.hr/Filip Pavic writes on the 10th of December, 2018, no, we're not talking about some dreamlike hotel in the year 2048, but about 2019's tourist season in the hotel accommodation belonging to the Jadranka Group. This Croatian hotel company, will become the first in Croatia, and in the world, to introduce a special type of ''hotel artificial intelligence'' to its accommodation facilities.

"We've created a system of artificial intelligence that will give to each guest, in a given moment, taking into account the enormous amount of data, a prediction of the type of content and services the hotel has that they might be interested in," explained Marko Lukičić, a member of the board of directors of the Jadranka Group, who is also the co-founder of Acquaint, the Croatian company which thought of and then designed this artificial intelligence system, which is solely for hotels.

As has been said, the whole system, which is currently called Amenity Recommender, is fully functional and is currently being tested in five hotels belonging to the Jadranka Group on the island of Lošinj - The Bellevue and the Alhambra, which are both five-star facilities, as well as in Aurora, Vespera, and Punta, each with a four-star rating.

''The plan is to equip the rooms of Hotel Bellevue with Amazon Echo, which are speakers through which the guest can talk to Alexa the virtual assistant, before the next tourist season. She will ''lend'' her voice to our artificial intelligence system. We will also connect the system with the hotel TV system and customer relationship management system (CRM) to be able to communicate with the guest across all channels,'' Lukičić added.

Namely, this hotel artificial intelligence system will be a kind of virtual consultant and tourist guide that will try to predict what the guest wants to see and experience while on holiday. Excursions, restaurants, museums, wellness, diving courses, massages, yacht rentals, etc.

The ''virtual receptionist" will choose three specific recommendations for the guest among the 750 available services, taking into account enormous amounts of available data. Among other things, the age, sex, country of origin of the guest, as well as who they're with on holiday, the room in which they're staying and the which period in which it is will be taken into account to provide the best recommendations. As extensive as that is, that is not all. The system will also ''keep its eye'' on the weather and change the offers recommended should the weather take an unfavourable turn.

''It's important to emphasise the fact that this artificial intelligence deals with anonymous guest information and based on this data, it is not possible to detect the guests' identity. It doesn't accumulate data, it simply processes it,'' explained Lukičić, noting that the rules of the Personal Data Protection Act (GDPR) will be absolutely respected.

The constant advancing of technology has been bringing in the question of just what will happen to staff, human staff, that is, who used to be the ones to perform such tasks. Will they be replaced by artificial intelligence? No, says Lukičić, stating that the intentions behind this innovative invention were never to remove the need for a human touch in this industry.

''The receptionists will have a key supervisory role, and they'll also get acquainted with artificial intelligence with courses. Provided with information, they will be able to offer a more quality service and create an even better experience for the guest,'' added Lukičić.

Otherwise, the whole story came to light just two years ago. Back then, Lukičić, as the responsible person for the digital transformation of the Jadranka Group, was given the opportunity to test his ​​artificial intelligence idea which has been ''seducing'' him continually from back in his student days spent at FER.

"When we began with that whole story, of course, we tried to find an already finished solution. We contacted companies which already have their own artificial intelligence platforms, such as Google, IBM and Microsoft, but we've come to the conclusion that they could only offer us generic intelligence or a chatbot. We needed something much more precise,'' recalls Lukičić. His list of criteria for the hotel system of artificial intelligence was highly specific and seemingly impossible to reach at the time.

"We were looking for a company that had profound expertise in hotel industry, expertise in machine learning and data knowledge, as well as programming, to make us a special type artificial intelligence. As expected, we couldn't find such a company,''

Lukičić realised that in order to truly get their hands on what they needed, they had to set up their own company that would bring all these skills together properly. In other words, start completely from scratch. He readily admitted that after this Croatian company was created, the actual process of developing artificial intelligence was a painstaking one.

''A lot of statistics, linear algebra, learning, programming, studying, and discussion were needed to eventually have a very small number of code lines. And, there you go, the artificial intelligence was born. But with the science-fantasy part of the story, there was also a business story,''

According to Lukičić, besides its futuristic possibilities, artificial intelligence also provides the possibility of raising hotel revenues in a very specific way. Namely, artificial intelligence of this kind requires very little investment and relies solely on customer spending. There is no need to expand accommodation capacities or raise prices, which are the traditional ways in which to raise revenue. The goal, he says, is to increase the overall value of the facilities through subtle content delivery, without aggressive and offputting sales pitches and a bombardment of offers.

''According to our tests, in regard to a four-star luxury hotel on the island of Lošinj, which has very low maintenance costs, the profits after the introduction of artificial intelligence doubled,'' stated Lukičić, noting that the benefit will depend on a number of factors, such as the type of hotel, its existing maintenance costs, as well as any planned investments for the future.

As far as further plans are concerned, Lukičić hopes that by the end of the year, Acquaint, which currently has only six employees, could sign a global agreement to introduce their system to some European and Asian hotels.

''We're already working with Oracle engineers to create a certified interface for our product. That would make Oracle one of our sales channels,'' says Lukičić, referring to the Croatian company's collaboration with a multinational IT company. They are also in contact with Amazon, the largest e-merchant whose voice technology is being used already, but for any type of official co-operation, he will have to open an office across the pond in the United States.

"All this gives us enough arguments to say that what we do makes sense even though we're currently a research and development company and we aren't making any revenue," Lukičić concluded.

Make sure to stay up to date with more information on Croatian companies, products and services, as well as the business and investment climate in Croatia by following our dedicated Made in Croatia and business pages.

Click here for the original article by Filip Pavic for Novac.hr/Jutarnji

New hotels in Croatia are popping up all the time, and some major investments have seen the tourism sector come on leaps and bounds even very far away from the glitz and glamour of the yacht-filled coast. 

Croatia's investment climate has some big improvements to be getting on with, and quickly, but despite numerous issues, large investments in the country's safest sector, tourism, continue to pour in.

The Croatian capital of Zagreb has gone from all but entirely overlooked as a tourist destination to a ''must visit'' continental city which many are referring to as the ''new Vienna'' among other names. The city's dazzling Advent in Zagreb festivities has seen the Croatian capital take the prize for best European advent destination for an impressive three years running, and as the hotels fill up, new ones continue to open their doors.

As SibenikIN writes on the 28th of November, 2018, the new luxury Hotel Capital Zagreb group Amadria Park, to which the extremely popular Solaris Resort near the ancient Dalmatian city of Šibenik belongs, will be officially opened on Thursday in the centre of the Croatian capital. The brand new hotel boasts 112 rooms and the value of Ugo Group's investment, which stands behind Amadria Park, is a massive 14.5 million euro.

The new hotel is located in the building of the former Croatian branch of Wiener Bankverein at the corner of Jurišićeva and Palmotićeva street, and is the first so-called ''city'' hotel of the Amadria Park group.

''[Opening - TOMORROW 29.11.2018] The moment has arrived! It's time to unveil Amadria Park's first Zagreb hotel - Capital.

A heritage hotel with a well-appointed, central Zagreb location, it combines early 20th century architectural grandeur with the upmarket elegance of a modern hotel.

Only 450m from Ban Jelacic Square, it offers 112 rooms, restaurant, bar and cafe, fitness zone, underground garage, upmarket store and meeting rooms.'' wrote an update on Amadria Park's Facebook page.

Make sure to follow our travel and lifestyle pages for more info on new hotels in Croatia, and much more. If it's just Zagreb you're interested in, stay up to date with our dedicated Total Zagreb site for everything going on in the capital.

After finding its place in the country's capital, Hilton is looking for further potential locations and opportunities along the Croatian coast for its Canopy hotels as Cappelli cites an investment in tourism for 2019.

As we reported yesterday, in a huge investment in tourism, Canopy by Hilton has found its way to the Croatian capital of Zagreb, but the search for possible hotel locations isn't over for the highly respected hotel company yet. 

As Marija Crnjak/Poslovni Dnevnik writes on the 12th of November, 2018, the brand nurtures local culture, and this is Canopy by Hilton's very first hotel in continental Europe. After the opening in Zagreb, such hotels in desirable European capitals are set to open, including London, Madrid, and Paris.

Hotel Canopy by Hilton, a massive eight million euros worth of investment by Hrvoje Pezić's Zagreb City Hotels company, was opened on Monday in Zagreb's Branimir Centre.

The lifestyle brand is, as stated, set to take numerous other European cities. It nurtures local culture, and domestic designers, including Studio Franić and Šekoranja, as well as Croatian furniture manufacturers, who are engaged in decorating the Zagreb hotel, as pointed out from Hilton.

In the hotel itself, you can find various pieces of Zagreb's long history, from folklore to its rich scientific and industrial heritage, as well as some of the capital city's typical traditional dishes presented in a new, modern way at the ReUnion restaurant.

The hotel boasts 151 rooms, a restaurant and bar, a fitness room, a retreat room, a transfer room and two meeting rooms.

''After DoubleTree, we're opening Canopy, and we're expecting the opening of Garden Inn next year. We're exceptionally proud of this hotel and we're happy to have had such good cooperation. Croatia is an extremely important market for Hilton. It has a wonderful coastline and we're already looking to expand there and develop our hotels there, but the City of Zagreb is also of utmost importance because it's growing, and we also want to participate in that,'' stated Alan Mantin, Managing Director of Hilton for the development in southern Europe.

Tourism Minister Gari Cappelli emphasised that this investment with the world-renowned brand will contribute to the even better positioning of Zagreb as well as Croatia as a destination which boasts a high quality offer.

Want to keep up with more news on hotel openings, investments in tourism, or just news in Zagreb? Make sure to follow our travel, lifestyle, and Total Zagreb pages for much more.

Click here for the original article by Marija Crnjak for Poslovni Dnevnik

Investment in tourism is a machine boasting many wheels which must keep turning and following world tourism trends on a constant basis.

Stagnation in the tourism sector has been threatening Croatia following a few record tourism years, and while many expected such a drop as more of the country's older tourism rivals recover respectively, just how can Croatian hotels keep their rooms full and their offer hot in the face of strong competition from long-time tourism kings like Spain and nearby Greece?

As Poslovni Dnevnik writes on the 6th of November, 2018, over the now rapidly approaching winter period, the well-respected Adriatic Luxury Hotels hotel group will continue its massive investment cycle and focus on properly restoring and redoing some of their highest category hotels located in one of the country's most popular tourist destinations, southern Dalmatia's Dubrovnik area.

After the luxurious ''doing up'' of two top Dubrovnik hotels, Hotel Kompas (Lapad) and Hotel Excelsior (Sveti Jakov area), Adriatic Luxury Hotels have announced that the same will be done to another of their high-end hotels, Hotel Bellevue, which closed its doors to guests on October the 31st this year, in order to prepare for the huge renovation works of the hotel's accommodation facilities and part of the hotel's interior which are due to begin during the winter.

Adriatic Luxury Hotels will invest more than 400,000 kuna per room in the upcoming complete re-doing of the top hotel's rooms and apartments, representing the first significant investment in Hotel Bellevue since its inauguration over a decade ago, back in 2006.

The Portuguese design studio Tereza Prego is heavily engaged in the project, specialising in the interior design of exclusive hotels and other high-end residences.

As things currently stand, it seems that the redesigned Hotel Bellevue will be ready by the spring of 2019.

Click here to see just how the hotel will look upon opening its doors early next year.

Want to keep up to date with Croatia's investment in tourism and see if any hotels in an area you're planning to stay in are about to undergo makeovers? Make sure to follow our business page.

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