Wednesday, 2 September 2020
ZAGREB, Sept 2, 2020 - Croatia once again ranks third in the region for the quality of customer service, behind Bosnia and Herzegovina and North Macedonia, the "GUEST-Regional Services" survey showed on Wednesday. This is the twelfth survey testing the quality of customer service in the region, conducted between 15 June and 15 July by the Heraklea mystery shoppers agency in cooperation with similar agencies in Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia, and Slovenia. "Mystery shoppers" visited a total of 800 retail outlets in those countries - car dealerships, banks, petrol stations, small stores, supermarkets, telecommunication retail outlets, tourism-hospitality venues, and other…