July the 29th, 2021 - The Zagreb Dominos Pizza restaurant, located close to the Sheraton Hotel in the heart of the city, has been ranked among the world's top five Dominos Pizza restaurants in terms of delivery speeds.

As Poslovni Dnevnik/Marta Duic writes, Dominos Pizza, a world-famous American pizza company, will soon open the doors of yet another location here in Croatia, in Zagreb's Tresnjevka, more precisely in Trakoscanska Street (Ulica).

All about pizza is responsible for the arrival of the huge company which is very well known as the global leader in terms of pizza delivery with more than 18,000 locations. The expansion of business operations in our country coincides with the celebration of the company's first anniversary of operations here in Croatia.

"The Tresnjevka location was planned as our second location right from the very beginning. A lot of our customers come to our first location near the Sheraton Hotel from that part of the city, however, due to the limited delivery zone we weren't able to deliver to their home addresses.

We're planning the opening up in August, the space will be the same design in which we'll follow the combinations of black walls, brick and wood. The kitchen is always in the same design, lined with tiles that are white-black combinations, and the oven that is the heart of Dominos Pizza will remain red. It's going to be a smaller space, but that's why we'll have a terrace with a dozen seats,'' revealed Mihael Sviben, the directo of All about pizza when discussing the next Zagreb Dominos Pizza location.

They currently have five employees, and according to Sviben, they're store managers, operations managers, dough making operations managers and the so-called junior manager, and the rest of the team consists of about forty students, which is excellent for the job market.

“Opening a global franchise during a time dominated by an unprecedented crisis was a challenge. In following the situation with the coronavirus pandemic, we invested effort and will and worked every day to improve our services, whether that meant operations within the company itself, the organisation of suppliers, product improvement, to negotiations with suppliers in order to get our hands on the highest quality ingredients.

With this effort, we managed to climb the ladder and be ranked among the top five branches in the world in terms of our delivery speed, and back in January we were third in the world in terms of the number of pizzas sold. Our average delivery time on a weekly basis is just nineteen minutes, and the sales of our products didn't stop even during the most difficult epidemiological conditions, they even increased later on,'' explained Sviben, adding that he is especially pleased with the fact that most of the foods placed on Zagreb Dominos Pizza's food are originally from Croatia, which is what they've been aiming for from the very beginning.

Although the first plan is to expand across the country, Sviben isn't ruling out expanding to the rest of Croatia's immediate region.

"We plan to further develop the franchise in all parts of the City of Zagreb and in other Croatian cities as well, such as Rijeka, Osijek, Zadar, Split, Pula," concluded Mihael Sviben.

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While you might immediately think of Italy when you think of pizza, it's no secret that the Croats adore pizza and are a dab hand at making it. The Croatian market has potential, at least according to Mihael Sviben of All about pizza, who will facilitate the entrance of Domino's Pizza in Croatia.

As Marta Duic/Poslovni Dnevnik writes on the 13th of February, 2020, Domino's Pizza, which is known as the world's largest pizza company, is opening its first branch in Croatia this spring. The arrival of this ''world leader'' of pizza in more than 16,300 outlets across more than 85 countries is credited to All about pizza, ie Michael Sviben and his business partner Nils David Gornall.

''We started this story a little over a year ago, and we're working with an investor who already has Domino's Pizza locations in Japan, Germany, New Zealand and Australia. I met him on a catamaran and through conversation I realised that he was one of the leading people with Domino's Pizza. Even though I graduated in mechanical engineering, I always wanted to get into a different entrepreneurial story, and the Croatian market has great potential. Although we already have strong players and good quality, Croats love pizza, and we offer an American style of pizza that is completely different from anything currently available on our market,'' Svidan revealed to Poslovni Dnevnik.

The opening of the first Domino's Pizza in Croatia, which will be located on Kneza Mislava street across from the Sheraton Hotel in Zagreb, is expected in April or May 2020, and the first special feature that Sviben points out is that the pizzas will be prepared on site, the pastry will be mixed and the ingredients/toppings will be placed in front of customers.

According to him, the key to the success of Domino's Pizza, besides its quality, is the speed of its delivery, which takes a maximum of 30 minutes. ''The location is being remodeled and we plan to open another one by the end of the year and continue our expansion of Domino's Pizza in Croatia. In Kosovo, more precisely in Pristina, where they already have six pizzerias, I tried it for the first time and was delighted,'' he said.

''Most of the ingredients are sourced from foreign suppliers because Domino's is extremely rigorous when it comes to the quality and requirements of certification, but we believe that there will be more of them on the current list, which already boasts several domestic suppliers. We aim to activate the Croatian economy and producers who offer quality and there's no reason why we shouldn't have flour or vegetables from, for example, Slavonia,'' says Sviben.

As for the employees at Domino's Pizza in Croatia, they are currently looking for four managers, and the rest of the team they plan to hire are students who, he says, will be offered good hourly rates.

"We want 70-80 percent of our employees to be students who will be able to progress quickly here," says Sviben.

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